Last Updated: June 16, 2024
Thank you for shopping with International Gold Express. We strive to provide you with the highest quality sunglasses and exceptional customer service. Please read our Refund and Returns Policy carefully before making a purchase.
No Refund Policy
Due to the nature of our products and for hygiene reasons, we do not offer refunds on any of our sunglasses. All sales are final. We recommend carefully reviewing your order and product specifications before making a purchase.
Returns and Exchanges
While we do not offer refunds, we understand that there may be instances where you need to return or exchange a product. Please review our return and exchange terms below:
Eligibility for Returns and Exchanges:
- Returns or exchanges are only accepted if the product is defective or damaged upon arrival.
- You must notify us within 7 days of receiving the product to be eligible for a return or exchange.
- The product must be unused, in its original packaging, and in the same condition that you received it.
How to Initiate a Return or Exchange:
- Contact our customer service team at info@internationalgoldexpress.com with your order number, a description of the defect or damage, and any relevant photos.
- Our team will review your request and provide further instructions.
Return Shipping:
- You will be responsible for paying the shipping costs for returning the item.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Processing Returns and Exchanges:
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your return.
- If approved, we will process your exchange and ship the replacement product to you as soon as possible.
Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us at:
International Gold Express
info@internationalgoldexpress.com